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Terms of Work

Our Partnership
Agreement

Clear, transparent terms that ensure successful collaboration and mutual understanding for all our AI and data engineering projects.

Last Updated: January 1, 2026

Introduction

Welcome to BH IT Hub's Terms of Work. These terms govern the professional relationship between BH IT Hub and our clients for AI and data engineering services. By engaging our services, you agree to these terms, which are designed to ensure clarity, transparency, and successful project outcomes.

Our Commitment: We believe in building long-term partnerships based on trust, quality, and mutual success. These terms reflect our commitment to excellence and client satisfaction.

Scope of Services

BH IT Hub provides the following AI and data engineering services:

  • Agentic AI Development: Custom intelligent systems and autonomous agents
  • Generative AI Solutions: Content generation, creative AI applications
  • AI Consulting: Strategic guidance and implementation planning
  • Data Analytics: Business intelligence, predictive modeling, insights
  • Data Engineering: ETL pipelines, data architecture, cloud solutions
  • Cloud Solutions: AWS, Azure, GCP implementation and management
  • Support & Maintenance: Ongoing technical support and system updates

Project Engagement Process

Our standard engagement process includes:

  • Initial Consultation: Requirements gathering and feasibility assessment
  • Proposal & Quote: Detailed project scope, timeline, and pricing
  • Agreement Signing: Formal acceptance of terms and project kickoff
  • Development & Implementation: Agile development with regular updates
  • Testing & QA: Comprehensive testing and quality assurance
  • Deployment & Training: System deployment and user training
  • Support & Handover: Post-launch support and knowledge transfer

Payment Terms

Our payment structure is designed for flexibility and transparency:

  • Project-Based: Fixed price for well-defined projects
  • Time & Materials: Hourly/daily rates for evolving requirements
  • Retainer: Monthly retainers for ongoing support
  • Milestone Payments: Payments tied to project deliverables
  • Payment Schedule: 50% upfront, 50% on completion (standard)
  • Late Payments: 2% interest per month on overdue amounts
  • Currency: All payments in INR or USD as agreed

Intellectual Property Rights

Intellectual property ownership is clearly defined:

  • Client Ownership: Final deliverables and custom code belong to the client
  • Our IP: Reusable components, frameworks, and tools remain our property
  • Third-Party Licenses: Open-source and commercial licenses as specified
  • Source Code: Provided to client upon final payment
  • Documentation: Technical documentation included with deliverables

Confidentiality

We maintain strict confidentiality standards:

  • NDA Protection: All client information remains confidential
  • Data Security: Secure handling of sensitive business data
  • Non-Disclosure: No sharing of project details without consent
  • Employee Agreements: All staff bound by confidentiality clauses
  • Post-Project: Confidentiality extends beyond project completion

Project Timeline & Delivery

We ensure timely delivery through:

  • Realistic Planning: Thorough timeline assessment
  • Regular Updates: Weekly progress reports and demos
  • Milestone Tracking: Clear deliverable milestones
  • Delay Communication: Prompt notification of any delays
  • Quality Focus: Balance between speed and quality

Quality Assurance & Testing

Our quality standards include:

  • Code Review: Peer review and best practices
  • Automated Testing: Unit, integration, and end-to-end tests
  • Performance Testing: Load testing and optimization
  • Security Testing: Vulnerability assessments
  • User Acceptance: Client approval before deployment

Support & Maintenance

Post-launch support includes:

  • Bug Fixes: Free bug fixes for 30 days post-launch
  • Support Plans: Optional ongoing support packages
  • Response Times: 24-hour response for critical issues
  • Updates: Regular system updates and security patches
  • Documentation: Comprehensive user and technical documentation

Termination Clause

Project termination terms:

  • Client Termination: 14-day written notice
  • Our Termination: 14-day notice with valid reason
  • Payment for Work: Payment for completed work only
  • Handover: Complete deliverable handover
  • Outstanding Obligations: Settlement of all dues

Limitation of Liability

Our liability is limited to:

  • Direct Damages: Liability limited to project value
  • Consequential Damages: Not liable for indirect damages
  • Data Loss: Not responsible for client data backups
  • Third-Party Services: Not liable for external service failures

Dispute Resolution

Dispute resolution process:

  • Informal Discussion: Initial attempt at amicable resolution
  • Mediation: Professional mediation if needed
  • Arbitration: Binding arbitration as final step
  • Governing Law: Laws of Bangalore, India

Force Majeure

We are not liable for delays due to:

  • Natural Disasters: Earthquakes, floods, storms
  • Government Actions: Regulations, restrictions, orders
  • Infrastructure Failures: Internet, power, communication
  • Third-Party Issues: Supplier or service provider failures

Amendments & Modifications

Changes to these terms require:

  • Written Agreement: All modifications in writing
  • Mutual Consent: Both parties must agree
  • Project Scope: Changes may affect timeline and pricing

Contact Information

For questions about these terms:

  • Email: legal@bhithub.com
  • Phone: +91 8733012366
  • Address: BH IT Hub, Tech Park, Bangalore, India

Partnership Focus: These terms are designed to foster successful, long-term partnerships. We believe in flexibility, transparency, and mutual growth with every client engagement.

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